September 2001 88XX Series Folder Operator Manual 46Problem SolvingSYMPTOM CAUSE SOLUTIONFolder does not switch on. A. Power source is off. A. Ensure that the power cord is connected.Folder does not display message “IDLE”. A. The POST (Power On Self-Test) has beencompleted with a negative result.A. Verify jam or alarm status.Alarm message A. Subsystem or sensor failure during the PowerOn Self-Test.A. Follow the alarm and jam clearanceprocedure.Folding on the leading edge is not parallel. A. The print is not cut squarely. A. Follow the instructions in the 8830 PrinterOperator Manual to reload the media.Incorrect documents face orientation, or foldershowing “NOT FOLDABLE” message.A. Wrong Title Block informationB. Size not deliverable with the selectedorientation.C. The document is not standard.D. Size not foldableA. Check the job for a mistake regarding theTitle Block corner indication.B. Check the job for:• Ericsson program that produces an outputalways Face Down independently fromthe Face selection.• 198 program that produces an outputalways Face Up independently from theFace selection.• Or change document orientation.C. Obtain the original orientation of thedocument following the proper procedureand then rotate manually the document in thedocument rotation option.D. If all the settings are ok, probably the sizecould not be folded due to is dimensions.