Problem solving6-2 DocuTech 61xx Operator GuidePrinter faults and fault windowsWhen the printer needs attention, it is called a fault. There arethree types of faults: those that require immediate attention,those that provide information, and those that require service.Examples of faults that would require immediate attention aremisfeeds in the paper path or paper jams.Examples of faults that are informational are low stitcher wireand low dry ink. If this type of fault is not resolved, a faultrequiring immediate attention will result eventually.When a fault occursWhen a fault occurs in the printer an indicator will appear on theDocuSP Print Services window and a Printer Faults message willappear.NOTE: The printers also have an attention light on top of thefinisher module. A flashing light indicates a fault requiringimmediate attention; a steady light indicates a fault that can becleared at a later time.Refer to the on-line help or System Guide for additionalinformation on printer faults.Resolving a recurring problemIf you have a recurring hardware or software problem, performthe following activities:• Find the problem in the Problem column of the problemsolving charts in this guide.The hardware charts are separated into resolving aprocessor or finisher problem.• Follow the instructions in the Suggested solutions column ofthe problem solving charts in this guide.
