3-36 Phaser 8400 Color PrinterJam Code Definition TableNot all jam code combinations are documented in this manual, only the codes thatoccur most commonly.Jam Code Troubleshooting ProceduresA2C Deskew sensor in unexpected state during mechanical recovery.1. Check the drum maintenance unit NVRAM contacts during the oiling process forcontinuity.2. Instruct customer to remove media from Tray 1 before opening the front door.3. Replace the pivot arm.A2E Deskew sensor in unexpected state at ready.1. Ensure ground integrity of the printer, see page 4-67.2. Replace Tray 1 solenoid.A2F Deskew sensor in unexpected state.1. Ensure ground integrity of the printer, see page 4-67.2. Verify all doors and covers are fully closed and not moving during printing.A2J Deskew flag sensor event during head purge.A2K Deskew sensor in an unexpected state during an transfix roller oiling.A2M The deskew flag tripped unexpectedly while the printer was picking paper fromTray 2.A2N The deskew flag tripped unexpectedly while the printer was picking paper fromTray 3.A2P The deskew flag tripped unexpectedly while the printer was picking paper fromTray 4.A2S Deskew sensor in unexpected state during media stage for transfix.A2Q The deskew flag tripped unexpectedly while the printer was picking paper fromtray 1.1. Try using different, supported media.2. Ensure the paper guides are snug against the media in the tray.3. Push up on Tray 2 - 4 nudger roller until it is captured by actuator arm.4. Run the following diagnostic tests, Deskew Flag, Tray {2-4} Pick Clutch and theTray {2-4} Solenoid.5. Ensure ground integrity of the printer, see page 4-67.6. Verify all doors and covers are fully closed and not moving during printing.7. Replace the Tray 2 - 4 pick clutch.8. Replace the retard roller.9. Replace the preheater.
