A-6 Phaser 8400 Color PrinterOn-site Printhead Troubleshooting ChecklistXerox Phaser 8400 Printhead Checklist - Version 1.0 075-0882-00 Page 1O N-SITE PRINTHEAD TROUBLESHOOTING CHECKLISTPhaser 8400 Version 1.0NAME:_______________________________OUT REQUEST ID:___________________________DATE_______________SERVICE COMPANY (if no OUT REQUEST ID):_______________________________________PHONE:_____________IMPORTANT! This checklist outlines proper printhead troubleshooting procedures and should be performed by allXerox employees and any other service personnel on any service job involving a printhead replacement.A completed checklist and sample prints must be returned with each returnedprinthead. Xerox reserves the right to refuse reimbursement to service personnel whodo not enclose a completed checklist and a sample print with each returned printhead.Please return the following items with the defective printhead:x Service Print 2 (not applicable for system errors). x Inventory control “Green Tag” (filled out)x Service Usage Profile Pages – located in the frontpanel menu Troubleshooting – Service Toolsx Sample prints that clearly show the observedprinthead defect (not applicable for system errors)x On-site Printhead Troubleshooting Checklist(filled out).The On-site Printhead Troubleshooting checklist is organized into two sections: The Initial checklist and theWiper/Purge checklist.Initial Checklist1. Check for use of generic ink (non-Xerox ink, NXI), circle all that apply:1a. Did the customer state that they have used generic ink in this printhead? YES NO1b. Did you observe generic in sticks or related packaging at the site? YES NO1c. Are there generic ink sticks in the ink loader? YES NOIndicate brands and lot codes of generic ink if used: _____________________________________________________________________________________________________________________(For Xerox personnel only: Record ink information in Non-Xerox Ink section of the STS app.)Note: If you answered YES to any of the above, be sure to document the use of non-Xerox ink in theComments section of this document. Xerox U.S. personnel please record non-Xerox ink use inthe FIST system as well as in this document.2. Print the Service Usage Profile. It is located in the front panel menu Troubleshooting – Service Tools.If Line 631Printhead IDlists a date,record the date(month day year) here:Printhead ID:00-09: _______________10-29: _______________30-99 _______________100+: _______________If Line 636IDU lists any values,record the numbershere:IDU:00-09: _____________10-29: _____________30-99 _____________100+: _____________Xerox U.S. personnel please record these dates in the FIST system as well as in this document.
