Service Manual 4-73Operating System and Application ProblemsPrint an internal test print from the printer’s front panel to ensure the problem is notprinter related. There is additional help available at www.xerox.com/office/support.You can access the infoSMART Knowledge Base, PhaserSMART Technical Support,Technical Support via email, driver downloads, and much more.PhaserSMART Technical Support is an automated, Internet-based support system.Use your default web browser to send diagnostic information from your printer to ourweb site for analysis. PhaserSMART Technical Support examines the information,diagnoses the problem, and proposes a solution.To access PhaserSMART Technical Support:1. Go to www.phaserSMART.com.2. Enter your printer’s IP address in the browser address window.Testing Communications PortsTesting the communication ports can isolate communication problems to thecomputer, network, or software. Test the communications ports after the printer isinstalled or when the electronics module has been replaced. Test the communicationsports as follows:Ethernet Port VerificationNoteThe Ethernet port can be tested without connecting to the network by using acrossover cable and the “PING” command.1. Connect a crossover cable between the Ethernet ports on the printer andcomputer.2. Verify that the printer is Ready To Print.3. At the computer, click the Start button, and select Run.4. Type in the word “command” and click OK to launch the MS-DOS commandprompt.5. At the prompt, type in the command “ipconfig” and press Enter to display thecomputer’s IP address, subnet mask, and gateway.6. At the printer front panel, print the Configuration Page and use this page to verifythat TCP/IP is enabled and to determine the current TCP/IP values.NoteTo enable communication between the computer and printer, both must beconfigured for the same TCP/IP network.
