TroubleshootingXerox ® VersaLink ® B400 Printer 141User GuideDocument Prints From Wrong TrayProbable Causes SolutionsApplication and print driver have conflictingtray selections.1. Check the tray selected in the print driver.2. Go to the page setup or printer settings of the application fromwhich you are printing.3. Set the paper source to match the tray selected in the printdriver or set the paper source to Automatically Select.Note: To have the print driver select the tray, set the tray used asthe paper source to Auto Selection Enabled.Automatic 2-Sided Printing ProblemsProbable Causes SolutionsUnsupported or incorrect paper. Ensure that you are using a supported paper size and weight for2-sided printing. Envelopes, cardstock, and labels cannot be used for2-sided printing. For details, refer to Supported Standard Types andWeights for Automatic 2-Sided Printing on page 99.Your printer model is not configured withautomatic 2-sided printing.Ensure that your printer supports automatic 2-sided printing. Fordetails, refer to Printer Configurations and Options on page 166.Incorrect setting. In the print driver Printing Options tab, select 2-Sided Print.Printer is Making Unusual NoisesProbable Causes SolutionsThere is an obstruction or debris inside theprinter.Power off the printer and remove the obstruction or debris. If youcannot remove it, contact your Xerox representative.Paper Tray Will Not CloseProbable Causes SolutionsThe paper tray does not fully close. • If the tray is extended for legal-size paper, the tray protrudeswhen it is inserted into the printer. For details, refer toConfiguring Trays 1 or 2 for the Paper Length.• Some debris or an object is blocking the tray.• The tray is hanging up on the table or shelf on which it islocated.• At the back of the paper tray, push the paper lift down until itclicks into place. Insert the tray into the printer. If the paper liftdoes not click into place correctly, replace the paper tray.
