TroubleshootingXerox ® VersaLink ® B400 Printer 157User GuideLabel and Envelope MisfeedsProbable Causes SolutionsThe label sheet is facing the wrong wayin the tray.• Load label sheets according to the instructions fromthe manufacturer.• Load labels in the tray, face up.For details, refer to Labels on page 118.Labels are missing, curled, or pulled awayfrom the backing sheet.Do not use any sheet where labels are missing, curled, or pulled awayfrom the backing sheet.Envelopes are loaded incorrectly. You can print envelopes from the Bypass tray or Tray 1.For details, refer to Envelopes on page 112.Envelopes are wrinkling. • The heat and pressure of the laser printing process cancause wrinkling.• Use supported envelopes. For details, refer to Guidelines for PrintingEnvelopes on page 112.Note: When you load envelopes long-edge feed, ensure that you specifylandscape orientation in the print driver.Paper Jam Message Stays OnProbable Causes SolutionsSome paper remains jammed inthe printer.Recheck the media path and make sure that you have removed all ofthe jammed paper.One of the printer doors is open. Check the doors on the printer. Close any door that is open.Note: Check for, and remove, torn pieces of paper in the paper path.Jams During Automatic 2-Sided PrintingProbable Causes SolutionsUsing paper of the wrong size, thickness,or type.Use paper of the correct size, thickness, or type. For details, refer toSupported Paper Sizes for Automatic 2-Sided Printing on page 98.Paper is loaded in the wrong tray. Ensure that paper is loaded into the correct tray. For details, refer toSupported Paper on page 96.Tray is loaded with mixed paper. Load the tray with only one type and size of paper.
