Troubleshooting156 Xerox ® VersaLink ® B400 PrinterUser GuideTroubleshooting Paper JamsThis section includes:• Multiple Sheets Pulled Together ..............................................................................................................................156• Paper Misfeeds................................................................................................................................................................156• Label and Envelope Misfeeds ....................................................................................................................................157• Paper Jam Message Stays On ...................................................................................................................................157• Jams During Automatic 2-Sided Printing ..............................................................................................................157Multiple Sheets Pulled TogetherProbable Causes SolutionsThe paper tray is too full. Remove some of the paper. Do not load paper past fill line.The edges of the paper are not even. Remove the paper, align the edges, and then reload it.The paper is moist from humidity. Remove the paper from the tray, and replace it with new dry paper.Too much static electricity is present. Try a new ream of paper.Using unsupported paper. Use only Xerox ® -approved paper. For details, refer to Supported Paper onpage 96.Humidity is too high for coated paper. • Feed paper one sheet at a time.• Try loading paper in the Bypass tray.The feed rollers are dirty. With a clean, lint-free cloth moistened with water, wipe the feed rollersuntil they are clean. For details, refer to Cleaning the Printer on page 125.Paper MisfeedsProbable Causes SolutionsThe paper is not correctly positioned inthe tray.• Remove the misfed paper and reposition it properly in the tray.• Adjust the paper guides in the tray to match the size of the paper.The paper tray is too full. Remove some of the paper. Do not load paper past the fill line.The paper guides are not correctlyadjusted to the paper size.Adjust the paper guides in the tray to match the size of the paper.The tray contains warped orwrinkled paper.Remove the paper, smooth it out, and reload it. If it still misfeeds, do notuse that paper.The paper is moist from humidity. Remove the moist paper and replace it with new, dry paper.Using paper of the wrong size,thickness, or type.Use only Xerox approved paper. For details, refer to Supported Paper onpage 96.The feed rollers are dirty. With a clean, lint-free cloth moistened with water, wipe the feed rollersuntil they are clean. For details, refer to Cleaning the Printer on page 125.
