Xerox VersaaLink B600 User Manual

Contents

Xerox VersaaLink B600 User Manual Manual pdf 9 page image

8 Troubleshooting........................................................................................................8-1General Troubleshooting...................................................................................................................................8-1Printer Does Not Power On.................................................................................................................8-1Printer Resets or Powers Off Frequently.........................................................................................8-2Printer Does Not Print...........................................................................................................................8-2Printing Takes Too Long.......................................................................................................................8-3Document Prints from Wrong Tray..................................................................................................8-4Automatic 2-Sided Printing Problems............................................................................................8-4Printer is Making Unusual Noises.....................................................................................................8-5Paper Tray Will Not Close....................................................................................................................8-5Condensation Has Formed Inside the Printer.............................................................................8-5Paper Jams..............................................................................................................................................................8-6Locating Paper Jams.............................................................................................................................8-6Minimizing Paper Jams........................................................................................................................8-6Clearing Paper Jams..............................................................................................................................8-7Clearing Paper Jams from the Bypass Tray.....................................................................8-7Clearing Paper Jams from the Tray 1 Area.....................................................................8-9Clearing Paper Jams from the Trays 2–5 Areas..........................................................8-11Clearing Paper Jams from the Fuser Area....................................................................8-13Clearing Paper Jams from the Finisher..........................................................................8-14Clearing Paper Jams from the Mailbox.........................................................................8-14Troubleshooting Paper Jams...........................................................................................................8-15Multiple Sheets Pulled Together.......................................................................................8-15Paper Misfeeds........................................................................................................................8-15Label and Envelope Misfeeds............................................................................................8-16Paper Jam Message Stays On............................................................................................8-16Jams During Automatic 2-Sided Printing.....................................................................8-17Print-Quality Problems.....................................................................................................................................8-17Controlling Print Quality ...................................................................................................................8-17Paper and Media..................................................................................................................................8-18Solving Print-Quality Problems.......................................................................................................8-18Getting Help........................................................................................................................................................8-22Viewing Warning Messages on the Control Panel..................................................................8-23Viewing Current Errors on the Control Panel............................................................................8-23Using the Integrated Troubleshooting Tools............................................................................8-23Printing the Error History Report......................................................................................8-23Online Support Assistant..................................................................................................................8-23Helpful Information Pages...............................................................................................................8-23Support Pages.......................................................................................................................................8-23Printing Support Pages......................................................................................................................8-23viiXerox® VersaaLink® B600/B610 PrinterUser GuideTable of Contents