Troubleshooting172 Xerox ® WorkCentre® 3615 Black and White Multifunction PrinterUser GuideLabel and Envelope MisfeedsProbable Causes SolutionsThe label sheet is facing the wrong way in thetray.• Load label sheets according to the instructions from themanufacturer.• Load labels in the tray, face up.For details, see Loading Labels in Trays 1-4 on page 61 or LoadingLabels in the Bypass Tray on page 69.Labels are missing, curled, or pulled awayfrom the backing sheet.Do not use any sheet where labels are missing, curled, or pulledaway from the backing sheet.Envelopes are loaded incorrectly. Load envelopes in the bypass tray only.For details, see Loading Envelopes in the Bypass Tray on page 69.Envelopes are wrinkling. • The heat and pressure of the laser printing process can causewrinkling.• Use supported envelopes. For details, see Guidelines for PrintingEnvelopes on page 68.Paper Jam Message Stays OnProbable Causes SolutionsSome paper remains jammed in the printer. Recheck the media path and ensure that you have removed all ofthe jammed paper.One of the printer doors is open. Check the doors on the printer and close any door that is open.The rear door interlock switch is not reset. To reset the interlock switch and clear the paper jam message, openand close the back door.Note: Check for, and remove, torn pieces of paper in the paper path.Jams During Automatic 2-Sided PrintingProbable Causes SolutionsUsing paper of the wrong size, thickness, ortype.Use paper of the correct size, thickness, or type. For details, seeSupported Paper Sizes for Automatic 2-Sided Printing on page 53.Paper is loaded in the wrong tray. The paper must be loaded in the correct tray. For details, seeSupported Paper on page 50.Tray is loaded with mixed paper. Load the tray with only one type and size of paper.
