ContentsXerox ® WorkCentre® 3615 Black and White Multifunction Printer 7User GuideChecking Page Counts.......................................................................................................................................140Adjusting Paper Type ........................................................................................................................................141Adjusting the Transfer Unit ............................................................................................................................141Adjusting the Fuser ............................................................................................................................................142Adjusting the Density ........................................................................................................................................142Printing Charts .....................................................................................................................................................142Cleaning the Developer ....................................................................................................................................143Cleaning the Transfer Unit ..............................................................................................................................143Refreshing the Toner .........................................................................................................................................144Initializing the NVM ...........................................................................................................................................144Initializing the Print Meter ..............................................................................................................................145Resetting the Transfer Unit.............................................................................................................................145Resetting the Fuser.............................................................................................................................................145Clearing Storage..................................................................................................................................................146Clearing Device Memory ..................................................................................................................................146Adjusting the Altitude .......................................................................................................................................146Decreasing Electrostatic Memory .................................................................................................................147Enabling Ghost Control .....................................................................................................................................147Clearing Job History ...........................................................................................................................................147Adjusting the Touchscreen ..............................................................................................................................148Moving the Printer ..............................................................................................................................................14810 Troubleshooting 151General Troubleshooting .........................................................................................................................................152Printer Does Not Turn On.................................................................................................................................152Printer Resets or Turns Off Frequently ........................................................................................................153Printer Does Not Print........................................................................................................................................154Printing Takes Too Long ...................................................................................................................................155Document Prints From Wrong Tray .............................................................................................................155Automatic 2-Sided Printing Problems .........................................................................................................156Printer Makes Unusual Noises ........................................................................................................................156Paper Tray Does Not Close ..............................................................................................................................156Condensation Has Formed Inside the Printer ..........................................................................................156Paper Jams ....................................................................................................................................................................157Locating Paper Jams ..........................................................................................................................................157Minimizing Paper Jams .....................................................................................................................................158Clearing Paper Jams ..........................................................................................................................................159Troubleshooting Paper Jams ..........................................................................................................................171Print-Quality Problems ......................................................................................................................................173Copy and Scan Problems..................................................................................................................................178Fax Problems ........................................................................................................................................................180Getting Help..................................................................................................................................................................182Control Panel Messages ...................................................................................................................................182Using the Integrated Troubleshooting Tools ...........................................................................................183Online Support Assistant ..................................................................................................................................184Information Pages..............................................................................................................................................184More Information ...............................................................................................................................................184