TroubleshootingXerox ® WorkCentre® 3615 Black and White Multifunction Printer 181User GuideIf the problem persists, for online support information, go to www.xerox.com/office/WC3615support.Problems Receiving FaxesSymptoms Causes SolutionsThe received fax is blank. There is a problem with the telephoneconnection or with the fax machine ofthe caller.Verify that the printer can make cleancopies. If it can, have the caller sendthe fax again.The sender loaded the pagesincorrectly.Contact the sender.The printer answers the call, butdoes not accept incoming data.Not enough memory. If the job contains several graphics, theprinter could not have enough memory.The printer does not answer whenmemory is low. Delete storeddocuments and jobs then wait for theexisting job to complete. This increasesavailable memory.The received fax size is reduced. The paper supply in the printer doesnot match the document size sent.Confirm the original size of thedocuments. Documents could bereduced based on the available papersupply in the printer.Faxes cannot be receivedautomatically.The printer is set to receive faxesmanually.Set the printer to automatic reception.The memory is full. Load paper if it is empty, and thenprint the faxes stored in the memory.The telephone line is incorrectlyconnected.Verify the telephone line connection. Ifit is disconnected, connect it.There is a problem with the faxmachine of the sender.Make a copy to verify that your printeris operating correctly. If the copy printscorrectly, have the recipient verify theirfax machine is operating correctly.If the problem persists, for online support information, go to www.xerox.com/office/WC3615support.
