Clearing Paper JamsWorkCentre 7425/7428/7435User Guide221Duplex Unit JamsDocument Feeder JamsMedia Is MisfeedingProbable Causes SolutionsUnsupported media (wrong size, thickness, type, etc.)is being used.Use only Xerox-approved media. See SupportedMedia on page 45.Recheck the media path inside the duplex unit andmake sure that you have removed all of the jammedpaper.Plain paper, recycled paper, bond, letterhead,heavyweight, pre-printed, gloss, and gloss reload canbe auto duplexed if the media type is set properly inthe driver. The paper must be loaded in the correcttray. See Supported Media on page 45.Make sure that you have not mixed media types inthe tray.Do not duplex transparencies. envelopes, labels, plainreload, lightweight, HW reload, extra HW, HW gloss,HW gloss reload.Probable Causes SolutionsUnsupported media (wrong size, thickness, type, etc.). Do not use media that is too thick or too thin.Use only Xerox-approved media. See SupportedMedia on page 45.The documents loaded in the document feederexceed the maximum capacity allowed.Place fewer documents in the document feeder.The document guides are improperly adjusted. Ensure the media guides fit snugly against the medialoaded in the document feeder.Probable Causes SolutionsThe media is not correctly positioned in the tray. Remove the misfed media and reposition the mediaproperly in the tray. Ensure that the media guides inthe tray are set correctly.The number of sheets in the tray exceeds themaximum sheets allowed.Remove the excess media and load media below thefill line.The media guides are not correctly adjusted to themedia size.Adjust the media guides in the tray to match the sizeof the media.Warped or wrinkled media is loaded in the tray. Remove the media, smooth it out, and reload it. If itstill misfeeds, do not use that media.
