Fax ProblemsWorkCentre 7425/7428/7435User Guide235Problems Sending FaxesSymptom Cause SolutionThe document is not scanned. The document is too thick, toothin, or too small.Use the document glass to sendthe fax.The document is scanned at anangle.The document guides are notadjusted to the width of thedocument.Slide the document guides to fitthe width of the document.The fax received by the recipient isblurry.The document is incorrectlypositioned.Position the document correctly.The document glass is dirty. Clean the document glass.The text in the document is toofaint.Adjust the fax resolution.There may be a problem with thetelephone connection.Check the telephone line, then trysending the fax again.There may be a problem with thecaller’s fax machine.Make a copy to check that yourprinter is operating correctly, then,if the copy was printed correctly,have the recipient check thecondition of their fax machine.The fax received by the recipient isblank.The document was sent with thefront side facing down (when thedocument feeder is used).Load the document to be faxedfacing up.Transmission is not possible. The transmission procedure mayhave been performed incorrectly.Check the transmission procedure,then try sending the fax again.The fax number may be wrong. Check the fax number.The speed dial may be incorrectlyprogrammed.Check that the keys were correctlyprogrammed.The telephone line may beincorrectly connected.Check the telephone lineconnection. If it is disconnected,connect it.There may be a problem with therecipient’s fax machine.Contact the recipient.
