TroubleshootingPrinter Resets or Turns Off FrequentlyProbable Causes SolutionsThe power cord is not correctly plugged intothe outlet.Turn off the printer, confirm that the power cord is correctly pluggedinto the printer and the outlet, then turn on the printer. For details,see Turning the Printer On and Off on page39.The printer is plugged into an uninterruptiblepower supply (UPS), extension cord, or powerstrip.Only use an extension cord designed to handle the electrical currentcapacity of the printer.A network configuration problem exists. Unplug the network cable. If the problem is resolved, contact yournetwork administrator to reconfigure your network installation.A system error occurred. Contact your Xerox representative with the error code and message.Check the control panel fault history. For details, see Viewing Faultand Alert Messages on the Control Panel on page 277.Printing Takes Too LongProbable Causes SolutionsThe printer is set to print on a paper type thatrequires slower printing.Certain paper types, like heavyweight paper and transparencies,take more time to print. Ensure that the print driver and controlpanel are set to the proper paper type.The printer is in Energy Saver mode. Wait. It takes time for printing to start when the printer is comingout of Energy Saver mode.The way the printer was installed on thenetwork could be an issue.• Determine if a print spooler or a computer sharing the printer isbuffering all print jobs and then spooling them to the printer.Spooling can slow print speeds.• To test the speed of the printer, print multiple copies of aninformation page, such as a demo page. If the page prints at therated speed of the printer, you could have a network or printerinstallation issue. For additional help, contact the systemadministrator.The job is complex. Wait. No action needed.214 Xerox ® WorkCentre® 7970 Multifunction PrinterUser Guide
