TroubleshootingDocument Fails to PrintProbable Causes SolutionsSelected tray has wrong paper size loaded. To view the Job Status for a failed print on the touch screen:1. At the printer control panel, press the Job Status button.2. Find the failed print job in the list.3. Note the status of the failed print job, such as Held: ResourcesRequired.4. For details, touch the print job, then touch Details.5. Note the Tray number listed under Resources and the status ofthe selected tray.6. Load the correct size paper in the tray or select another tray.Selected paper type or color is not available. To view the Job Status for a failed print on the touch screen:1. At the printer control panel, press the Job Status button.2. Find the failed print job in the list.3. Note the status of the failed print job, such as Held: ResourcesRequired.4. For details, touch the print job, then touch Details.5. Note the Tray number listed under Resources and the status ofthe selected tray.6. Load the correct paper type or color in the tray, or select anothertray.Incorrect network settings. To reset network settings:1. At the printer control panel, press the Machine Status button.2. Touch Tools>Network Settings>TCP/IP Settings.Note: If this feature does not appear, log in as a systemadministrator. For details, see Logging In as the SystemAdministrator at the Control Panel on page 33.3. Touch Reset Defaults.The way the printer was installed on thenetwork could be an issue.• Ensure that the printer is connected to the network.• Determine if a print spooler or a computer sharing the printer isbuffering all print jobs and then spooling them to the printer.Spooling can slow print speeds.• To test the printer, print an information page, such as a demopage. If the page prints, you could have a network or printerinstallation issue. For help, contact the system administrator.Application and print driver have conflictingtray selections.For details, see Document Prints from Wrong Tray on page 216.Xerox ® WorkCentre® 7970 Multifunction Printer 215User Guide
