TroubleshootingSymptoms Probable Causes SolutionsThe fax feature is not installed or is notenabled.Ensure that the fax feature is installedand enabled.Server fax is enabled. Ensure that server fax is disabled.An access number is required toconnect to an outside line.If the printer is connected to a PBXsystem, it could be necessary to enter anumber to access the outside telephoneline.The fax number needs a pausebetween the prefix for an outside lineand the telephone number.To insert a pause, press the Dial Pausebutton. A comma (,) appears in thecorresponding location.If the problem persists, for online support information, go to www.xerox.com/office/WC7970support.Problems Receiving FaxesSymptoms Probable Causes SolutionsThe fax received by the recipientis blank.There is a problem with the telephoneconnection or with the fax machine ofthe sender.Verify that the printer can make cleancopies. If it can, have the sender fax thedocument again.The sender loaded the pagesincorrectly.Contact the sender.The printer answers the call butdoes not print the fax.The memory is full. To increase available memory, deletestored jobs and wait for the existingjobs to complete.The received fax size is reducedin size.The paper supply in the printer doesnot match the document size sent.Confirm the original size of thedocuments, then load the appropriatepaper size in the printer.Faxes are not receivedautomatically.The printer is set to receive faxesmanually.Set the printer to receive faxesautomatically.The memory is full. If the printer is out of paper, faxes andprint jobs can deplete the printer ofmemory. Load paper and print the jobsstored in the memory.The telephone line is connectedincorrectly.Verify the telephone line connection. Ifthe telephone line is disconnected,connect it.There is a problem with the faxmachine of the sender.Make a copy to verify that the printercan make clean copies and prints. If thecopy prints correctly, have the recipientverify that their fax machine isoperating correctly.If the problem persists, for online support information, go to www.xerox.com/office/WC7970support.Xerox ® WorkCentre® 7970 Multifunction Printer 275User Guide
