Axis 2460 User Manual

Also see for 2460: Brochure & specs

Contents

AXIS 2460 User’s Manual Troubleshooting 55Appendix C - TroubleshootingThis appendix provides useful information to help you to resolve difficulties with yourAXIS 2460. Symptoms, possible causes and remedial actions are provided in a quickreference table.Checking the FirmwareOne of your first actions when attempting to solve a problem should be to check thefirmware version currently installed. An updated version may contain a correction thatfixes your particular problem. For more information, please see Updating the Firmware, onpage 61.Pinging Your IP AddressBy sending a packet to the specified address and waiting for a reply, the Ping utility candetermine whether a specific IP address is accessible. It also provides a particularly usefulmethod for confirming addressing conflicts with your AXIS 2460 on the network.Follow the instructions below in association with Symptoms, Possible Causes and RemedialActions, on page 56, and run PING to troubleshoot TCP/IP problems on your network:1. Start a Command window.2. Type ping x.x.x.x, where x.x.x.x is the IP address of the AXIS 2460.3. If you recieve the reply destination host unreachable, then the AXIS 2460 is notaccessible on your subnet. You must obtain a new IP address and reinstall the unit.Please see Installing the AXIS 2460 Network DVR, on page 12.4. If this does not solve the problem, disconnect the AXIS 2460 from the network and runthe PING command again. See the table below for an interpretation of the results.Ping Reply Interpretation and recommendationReply from : bytes = 32; time = 10ms.....The IP address is already in use and cannot be used again. You must obtaina new IP address.Request timed out This IP address is not used and is available for use with your AXIS 2460. Ifyou already installed the unit using this IP address, the installation mayhave failed. In this case, reinstall the unit. See page 12. Also check allcabling.