Axis 2460 User Manual

Also see for 2460: Brochure & specs

Contents

Troubleshooting AXIS 2460 User’s Manual56Symptoms, Possible Causes and Remedial ActionsSymptoms Possible causes Remedial actionsThe AXIS 2460 cannot beaccessed from a browser.The IP address is alreadybeing used by anotherdevice.1. Disconnect your AXIS 2460 from the network.2. Run the Ping utility (as described in Pinging Your IP Address, onpage 55) and follow the appropriate recommendations.Note: The assigned IP number can be assumed valid if Ping returns“request timed out” - in which case you should set the IP addressagain, power-up the unit and then try accessing it again.The IP address is located on adifferent subnet.Run the Ping utility (as described in Pinging Your IP Address, onpage 55). If this returns no response or similar, then thisdiagnosis is probably correct.In Windows, check that the IP address for your AXIS 2460 is on thesame subnet as your workstation. Exactly how this is done variesfrom one version of Windows to another. See Windows’ help formore information.If your AXIS 2460 and your workstation are on different subnets,you will not be able to set the IP address. Contact your networkadministrator.The IP address has changed. Check that there is no BOOTP server running on your network.Possible problem with yourproxy server.Try disabling the proxy default in your browser.Other networking problems. Test the network cable by connecting it to some other networkdevice and then Pinging that device from your workstation.Test the network interface by connecting a local computer to theunit, using a standard Crossover (hub-to-hub) Cable.If the above actions do not resolve the problem, the AXIS 2460 maybe faulty. In this case, try to localize the problem by connecting theunit to the serial port of a local computer, using the supplied NullModem Cable and report your findings to your local distributor.The AXIS 2460 works locally,but not externally.Firewall protection. Check the Internet firewall with your system administrator.Default routers required. Check if you need to configure the default router settings.Proxy not specified. Add the proxy server to the list of allowed IP addresses.The Network indicatordisplays red.Faulty cabling. See “Other networking problems” above.The Status indicator flashesred at long intervals.Illegal serial number. Contact your Axis dealer.The Disk indicator flashes redat short intervals.Hard disk disconnected ornon-functional.Run error checking and/or format the faulty disk.The Disk indicator is solid red. ALL hard disks disconnectedor non-functional.Run error checking and/or format the disks.Video indicator(s) solid red. Lost video signal. Check the cabling, the power to the camera and the camerasettings.No image using Refreshand/or slow updating ofimages.Multiple clients attemptingto access the images.Try limiting the number of clients.