Customer Assistance and Information ...............7-2Customer Satisfaction Procedure ......................7-2Online Owner Center ......................................7-4Customer Assistance for TextTelephone (TTY) Users ................................7-4Customer Assistance Offices ............................7-4GM Mobility Reimbursement Program ................7-6Roadside Service ...........................................7-6Courtesy Transportation ...................................7-8Vehicle Data Collection and EventData Recorders .........................................7-10Collision Damage Repair ................................7-11Reporting Safety Defects ................................7-14Reporting Safety Defects to theUnited States Government ..........................7-14Reporting Safety Defects to theCanadian Government ................................7-14Reporting Safety Defects toGeneral Motors .........................................7-15Service Publications OrderingInformation ...............................................7-15Section 7 Customer Assistance and Information7-1
