Customer Assistance and Information ...............7-2Customer Satisfaction Procedure ......................7-2Online Owner Center ......................................7-4Customer Assistance for TextTelephone (TTY) Users ................................7-5Customer Assistance Offices ............................7-5GM Mobility Reimbursement Program ................7-6Roadside Service ...........................................7-6Scheduling Service Appointments .....................7-9Courtesy Transportation ...................................7-9Collision Damage Repair ................................7-11Reporting Safety Defects ................................7-14Reporting Safety Defects to the United StatesGovernment ..............................................7-14Reporting Safety Defects to the CanadianGovernment ..............................................7-14Reporting Safety Defects to General Motors .....7-15Service Publications Ordering Information .........7-15Vehicle Data Recording and Privacy ................7-16Event Data Recorders ...................................7-17OnStar® ......................................................7-18Navigation System ........................................7-18Radio Frequency Identification (RFID) ..............7-18Section 7 Customer Assistance Information7-1
