201TroubleshootingTroubleshootingIf you have a problem with your camera, refer to this section. Consult your dealer or a Canon Service Center ifthe problem persists.Power sourceThe camera will not turn on or it turns off by itself.- The battery pack is depleted. Replace or charge the battery pack.- Remove the battery pack and reattach it correctly.Shortly after turning it on, the camera turns off on its own.- You are using a battery pack that is not compatible for use with this camera. Use a recommended battery pack(A 217).Cannot charge the battery pack.- The temperature of the battery pack is outside the charging range. If the battery pack’s temperature is below 0 °C(32 °F), warm it before charging it; if it is above 40 °C (104 °F), let the battery pack cool down before charging it.- Charge the battery pack in temperatures between 0 °C and 40 °C (32 °F and 104 °F).- The battery pack is faulty. Replace the battery pack.The battery pack is depleted extremely quickly even at normal temperatures.- Check the [B System Setup] status screen (A 196) to check if the battery pack has reached the end of its batterylife. If so, buy a new battery pack.RecordingThe camera’s controls are not responsive/disabled.- The camera grip’s plug may not be correctly connected to the camera’s GRIP terminal. Disconnect the camera grip’scable and then connect it again, firmly (A 41). If you changed the angle of the camera grip, make sure you did notpartially disconnect the plug by mistake.- When the Q switch is set to C, all buttons (or all buttons with the exception of some REC buttons) are lockedand cannot be operated. Set the Q switch to CAMERA. You can change which controls are locked with the> [B System Setup] > [Key Lock] setting.Pressing the REC button will not start recording.- The card is full or it already contains the maximum number of clips (999 clips). Delete some clips (A 138) or save yourrecordings and initialize the card (A 46) to free some space. Alternatively, replace the card.- The REC button that was used may be disabled. Change the current settings in the > [B System Setup] >[Camera REC Button] or [Camera Grip REC Button] setting to enable the use of the desired REC buttons.- Power supply to the camera or the optional expansion unit has reached the level set for the power level warning(A 189). Check the power source.- You may not be able to start or stop recording while controls on the optional RC-V100 Remote Controller are beingoperated. Stop using the remote controller and then press the REC button.- The camera cannot record while the [Color Correction] settings in the custom picture file (A 129) are being adjusted(except for the [Revision Level]/[Revision Phase] settings).The point where the REC button was pressed does not match the beginning/end of the recording.- There may be a slight interval between pressing the REC button and the actual start/end of recording. This is not amalfunction.The camera will not focus.- The camera may not be able to focus on certain subjects using autofocus. Focus manually (A 80).- When the AF mode is set to AF-boosted MF, start focusing manually until the AF frame changes to white (automaticadjustment range).- The lens is dirty. Clean the lens with a soft lens-cleaning cloth.
