14-6 Troubleshooting Chapter 14The images you send are dirty or spottedo Make sure the document scanning glass is clean.o Clean the scanning glass. See Chapter 13, Maintaining theMultiPASS 1000, for details.Receiving ProblemsYou cannot receive documents automaticallyo Make sure all the MultiPASS 1000 connections are secure.o Make sure the MultiPASS 1000 is set to receive documentsautomatically. See Chapter 7, Receiving Fax Documents.o Make sure you have printed out any documents received inmemory. See Receiving Documents in Memory on page 7-7 fordetails.o Make sure paper is installed in the paper cassette.o Check the LCD display for an error message. See page 14-10for details.o Print an activity report and check for an error code. SeePrinting Activity Reports on page 11-3.You cannot receive documents manuallyo Make sure you have not fed a document into theAutomatic Document Feeder (ADF).o Make sure you press START/COPY before hanging up thereceiver.o Make sure you have printed out any documents received inmemory. See Receiving Documents in Memory on page 7-7 fordetails.o Check the LCD display for an error message. See page 14-10for details.The images you receive are dirty or spottedo Make sure the other party’s fax machine is working properly.o Print a report and then make a copy on the MultiPASS 1000.If the image is OK, then the MultiPASS 1000 is operatingproperly. Contact the other party and have them check theirmachine.
