6-10 Troubleshooting Chapter 6Problem Possible cause SolutionNothing prints The orange tape may not Be sure to remove the tape(continued) have been removed from from the BJ cartridge whenthe BJ cartridge when it you install it.was installed. See page 2-31.The BJ cartridge may not Make sure the cartridge ishave been installed properly. installed correctly. See page2-29.The print head unit may Clean the print head. Seeneed cleaning. page 7-5.The BJ cartridge may need Replace the BJ cartridge. Seeto be replaced. page 7-8.The application you are Check the computer and theprinting from may not be application to make sureset up properly. they are configuredcorrectly.The application may not Make sure the Print Setuphave the correct printer option in your applicationselected. has MultiPASS C20Printer Driver selected asthe printer.The printer driver may be Make sure the MultiPASSconfigured with the wrong C20 MultiPASS Printerport. Driver is configured to usethe PC’s parallel port. Seethe MultiPASS DesktopManager for Windows® User’sGuide.The computer’s parallel Make sure your PC’s CMOSport may be disabled. has the primary parallelport set to LPT1. (Your PCshould have a setupprogram that lets you dothis.) See your computer’sdocumentation for settingthe paper size.
