Chapter 6 Troubleshooting 6-25TroubleshootingProblem Possible cause SolutionThe MultiPASS C20 will The MultiPASS C20 may For the MultiPASS C20not switch between not be in Fax/Tel Mode. to switch automaticallytelephone and fax between telephone andcalls automatically fax calls, it must be inFax/Tel Mode. See page3-44.The MultiPASS C20 may Print out any documenthave a document in memory. stored in memory. See page3-53.An error may have Check the LCD display foroccurred during reception. an error message. See page6-30 for a listing of theMultiPASS C20’s errormessages.Print an activity report andlook for an error code. Seethe MultiPASS DesktopManager for Windows® User’sGuide.The sheet feeder may Make sure the sheet feederbe empty. has paper in it.The sending fax machine In such cases, you will havemay not send the CNG to receive the documentsignal that tells the manually. See page 3-47.MultiPASS C20 that theincoming signal is a fax.The MultiPASS C20 You may not have pressed Always press thewill not receive faxes the (START/COPY) (START/COPY) buttonmanually button before hanging before hanging up theup the handset. handset. If you hang upbefore pressing the(START/COPY) button,you will disconnect the call.
