Advanced Guide > Troubleshooting > Cannot Connect to Computer ProperlyCannot Connect to Computer ProperlyPrinting or Scanning Speed Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Is DisplayedIf your system environment is not fully compatible with Hi-Speed USB, the machine will operate ata lower speed provided under USB 1.1. In this case, the machine operates properly but printingspeed may slow down due to communication speed.Check: Check the following to make sure that your system environment supportsHi-Speed USB connection.Does the USB port on your computer support Hi-Speed USB connection?Do the USB cable, and the USB hub if you are using one, support Hi-Speed USBconnection?Be sure to use a certified Hi-Speed USB cable. We recommend that the cable is nolonger than around 10 feet / 3 meters.Does the operating system of your computer support Hi-Speed USB connection?Obtain and install the latest update for your computer.Does the Hi-Speed USB driver operate properly?Obtain the latest version of the Hi-Speed USB driver compatible with your hardwareand reinstall it on your computer.ImportantFor details on Hi-Speed USB of your system environment, contact the manufacturer ofyour computer, USB cable, or USB hub.Page topPage 713 of 817 pagesCannot Connect to Computer Properly
