Troubleshooting7-6Problem 5: The network information for the printer has not been set.Solution: If the printer is connected to a Windows network, use the printer operationpanel to make the network settings. (Æ Setup Guide)Solution: If the printer is connected to a Macintosh network, use the Remote UI toselect “Phase 2” for the AppleTalk protocol.Printing Does Not StartNo error message is displayed.Problem 1: Printer is not selected as the destination for the print job.Solution: If you are using Windows or Mac OS X, make sure that the correct nameof the printer is selected in the name box of the Print dialog box, then tryagain.Solution: If you are using Mac OS 8/9, make sure that the correct name of the printeris selected with the Chooser.Problem 2: Print queue has halted.Solution: With Windows, open the Printer window and click the printer icon. Openthe File menu and click Pause Printing to release the print job from pausedprinting.Solution: With Mac OS 8/9, open GARO Printmonitor, then select Resume Printingfrom the File menu to release the print job from paused printing.Solution: With Mac OS X, open Print Center, select Resume Printing from theQueue menu.Problem 3: With Mac OS 8/9, the printer is shared via USB.Solution: Connect the printer directly to the USB board or IEEE 1394 board. If youwant to share the printer, then connect it from a Windows computer.Error message is displayed.Problem 1: Paper jam has occurred.Solution: Remove the jammed paper. (Æ P.7-18)Problem 2: Printer is offline.Solution: After correcting the problem in response to the error message, pressOnline button to set the printer online.Solution: If the operation panel display reads “Offline”, press Online button to setthe printer online.
