48 TroubleshootingCard JamsA card jam occurs when the card does not reach the proper position for the next action, such asprinting or ejecting the card.You usually can resolve the error by pressing the USER button so that the printer displays Ready. Ifthe error persists, do the following to remove the card from the printer.1. Unlock the printer and open the printer cover.2. Remove the print ribbon cartridge.3. Turn the manual advance knob to move the jammedcard until it is accessible from the rollers or exits intothe output hopper.4. Remove the card.5. Replace the ribbon cartridge and close the printercover.6. Lock the printer.7. Press the USER button on the printer or click Retry inthe PC message.HINTS & T IPSCheck the ribbon to make sure that it is not torn. Refer to “Repair a Broken Ribbon” on page 49and “109: Print ribbon problem” on page 54 to repair or replace the ribbon, if needed.
