Solving paper feed problemsPaper frequently jamsThese are possible solutions. Try one or more of the following:F AN, FLEX , AND STRAIGHTEN THE PAPER IN THE TRAY OR FEEDERTurn the stack of paper over, if possible, when you reload it into the tray or feeder.C HECK THE PAPERMAKE SURE THERE IS NOT TOO MUCH PAPER IN THE TRAY OR FEEDERMake sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on themultipurpose feeder.C HECK THE GUIDESMove the guides in the tray to the correct positions for the paper size loaded.L OAD PAPER FROM A FRESH PACKAGEThe paper may have absorbed moisture due to high humidity. Store the paper in its original wrapper until you useit.Paper jam message remains after jam is clearedThe paper path is not clear. Clear jammed paper from the entire paper path, and then press .Page that jammed does not reprint after you clear the jamIn the Settings menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On:1 Press .2 Press the down arrow button until Settings appears, and then press .3 Press the down arrow button until General Settings appears, and then press .4 Press the down arrow button until Print Recovery appears, and then press .Troubleshooting142
