Diagnostic information 2-12918 Check the sensor (input) for proper operation.1. Enter the diagnostic mode2. Select Base sensor test3. Observe the line item “input”Does the display on the operator panel, change every timethe sensing area of the above sensor is interrupted orblocked.The sensor isworking properly.Go to step 20.Go to step 19.19 Check the above sensor for proper connection.Is the above sensor connected properly?Replace theSensor (input). Replace theconnection.20 Perform a print test and check the pick arm assembly.Is the media properly picked and advanced out of the mediatray?Go to step 21. Replace the pickarm assembly. Go21 Perform a print test and check the main motor assembly.Is the media properly transported and able to reach thesensor (input)?Go to step 22. Replace the maindrive motorassembly. Go to22 Perform a print test.Does the problem remain?Contact nexthighest level oftech support.Problem solved.Use this procedure for the following jams:• 200.01 • 200.02 • 200.17 • 200.18 • 200.19• 200.27 • 200.28 • 200.29 • 200.37 • 200.38• 200.39 • 200.47 • 200.48 • 200.49 • 200.57• 200.58 • 200.59Step Check Yes No1 Check the media size setup and tray guides for all mediatrays.Does the media size, in use, match the size set for allmedia trays?Go to step 2. Replace themedia, or changethe media sizesetup.2 Check the fuser unit assembly for obstructions.Is the above component free of obstructions?Removeobstructions. Go to step 3.3 Check the fuser unit assembly for excess wear anddamage. Go to step 4. Replace the fuserunit assembly.Step Check Yes NoSensor (input) lingering jam service checkGo to “Sensor(input) removal”on page 4-42.to “Pick armassemblyremoval” onpage 4-29.“Main driveremoval” onmotor assemblypage 4-20.Is the above component free of excess wear and Go to “Fuser unitdamage? assemblyremoval” onpage 4-15.
