Diagnostic information 2-1372 Check the sensor (narrow media) for proper operation.1. Enter the diagnostic mode2. Select Base sensor test3. Observe the line item “input”Does the display on the operator panel, change every timethe sensing area of the above sensor is interrupted orblocked.Go to step 4. Go to step 3.3 Check the above sensor for proper connection.Is the above sensor connected properly?Replace the fuserunit assembly. Replace theconnection.4 Perform a print test.Does the problem remain?Contact nexthighest level oftech support.Problem solved.Use this procedure for the following jams:• 230.02 • 231.00Step Check Yes No1 Check the door assembly, rear.Is the above component properly closed?Go to step 2. Open thenproperly close thedoor assembly,rear.2 Check the fuser access door.Is the above component properly closed?Go to step 3. Open thenproperly close thefuser access door.3 Check media origination.Did the media originate from the internal duplex?Go to step 4 Go to step 104 Check the internal duplex media path for obstructions.Is the above component free from obstructions?Go to step 5 Removeobstructions.5 Check the redrive assembly for damage.Is the above component free from damage?Go to step 6 Replace theredrive assembly.6 Perform a print test and check the redrive motor assemblyfor proper operation.Does the above component operate properly?Go to step 7. Replace theredrive motorassembly.Step Check Yes NoSensor (duplex input) late jam service checkGo to “Fuser unitassemblyremoval” onpage 4-15.Go to “Redriveassemblyremoval” onpage 4-60.motor assemblyGo to “Redriveremoval” onpage 4-38.
