2-178 Service ManualNetwork service checkNote: Before starting this service check, print out the network setup page. This page is found under Menu -Reports - Network Settings. Consult the network administrator to verify that the physical and wireless networksettings displayed on the network settings page for the device are properly configured. If a wireless network isused, verify that the printer is in range of the host computer or wireless access point, and there is no electronicinterference. Have the network administrator verify that the device is using the correct SSID, and wirelessStep Questions / actions Yes No1 If the device is physically connected to thenetwork, verify that the ethernet cable isproperly connected on both ends.Is the cable properly connected?Go to step 3.If the network is wireless,got to step 3.Go to step 2.2 Connect the ethernet cable.Did this fix the problem?Problem resolved Go to step 3.3 Check the printer’s online status under Printersand Faxes on the host computer. Delete allprint jobs in the print queue.Is the printer online and in a Ready state.Go to step 5. Go to step 4.4 Change the printer status to online.Did this fix the issue?Problem resolved. Go to step 5.5 Does the IP address displayed on the networksettings page match the IP address in the portof the drivers using the printer?Go to step 10. Go to step 6.6 Does the LAN use DHCP?Note: A printer should use a static IPaddress on a network.Go to step 7. Go to step 9.7 Are the first two segments if the IP address169.254? Go to step 8. Go to step 98 POR the printer.Is the problem resolvedProblem resolved Go to step 10.9 Reset the address on the printer to match theIP address on the driver.Did this resolve the issue?Problem fixed. Go to step 10.10 Have the network administrator verify that theprinter and PC’s IP address have identicalsubnet addresses.Are the subnet addresses the same?Go to step 12. Go to step 11.11 Using the subnet address supplied by thenetwork administrator, assign a unique IPaddress to the printer.Note: The printer IP address should matchthe IP address on the printer driver.Did this fix the problem?Problem resolved. Go to step 12.12 Is the device physically connected (ethernetcable) to the network? Go to step 13. Go to step15.security protocols. For more network troubleshooting information, consult the Dell Network Setup Guide.
