172 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o m Yes. The problem is resolved.No. Go to step 4.4 Turn off the computer and the device, swap the device's cable with aknown working cable, and then turn on the computer and the device.Is the device working properly?Yes. You need a new device cable. Contact Dell for technicalassistance.No. Go to step 5.5 Turn off the computer and the device, swap the device with acomparable working device, and then turn on the computer and thedevice.Is the device working properly?Yes. You need a new device. Contact Dell for technical assistance.No. Contact Dell for technical assistance.Mouse ProblemsBasic Checks:• Disconnect the cable from the computer and check the cableconnector for bent or broken pins. Check for damaged or frayed cables.• If the cable is not damaged, make sure that it is firmly connected tothe computer.• Reinstall the mouse driver for your operating system.• Restart the computer.If the problem still exists after you complete the basic checks, fill out theDiagnostics Checklist as you perform the following steps:1 If you are using a PS/2 mouse, enter system setup and make sure thatMouse Port under the Integrated Devices option is set to On. Thenexit system setup properly to save the information, and reboot thecomputer.Is the device working properly?Yes. The problem is resolved.No. Go to step 2.
