Solving Problems 207Basic Checks:• Ensure that the application program is compatible with the operatingsystem installed in your computer and that your computer meets theminimum hardware requirements needed to run the software.• Ensure that you properly installed and configured the applicationprogram. Reinstall the program if necessary.• Consult the software documentation or contact the softwaremanufacturer for detailed troubleshooting information on a particularapplication program.• Ensure that you have not made an error while entering data.• Make sure that problems are not caused by a virus — Use a virus-scanning application program to check the floppy disks or CDs.• Verify that the program’s device drivers do not conflict with certainapplication programs.• Confirm that a problem is software-related by running the SystemBoard Devices tests in the Dell Diagnostics. If all tests runsuccessfully, the error condition may be related to a software problem.• Ensure that the use of terminate-and-stay-resident (TSR) programshas not resulted in a memory conflict.• Remove or confirm the possibility of a program conflict by rebootingyour computer.• Make sure that a hardware conflict does not exist between devices.Operating System CompatibilityMake sure the computer's operating environment is set up to accommodatethe application programs you use. Whenever you change the operatingenvironment parameters, you may also affect the successful operation of theapplication programs. Sometimes, after modifying the operatingenvironment, you may need to reinstall a program that no longer runsproperly.
