Solving Problems 1732 If you are using a PS/2 mouse, run the Mouse test in the PointingDevices device group in the Dell Diagnostics.Did the tests complete successfully?Yes. Go to step 3.No. Contact Dell for technical assistance.3 Turn off the computer, connect another mouse to the computer, andthen turn the computer on.If you do not have another mouse, contact Dell for technicalassistance.Is the mouse functioning properly?Yes. The original mouse is defective. The problem is resolved.No. Contact Dell for technical assistance.Keyboard ProblemsBasic Checks:• Disconnect the cable from the computer and check the cableconnector for bent or broken pins. Check for damaged or frayed cables.• If the cable is not damaged, make sure that it is firmly connected tothe computer.• Check for interference. Keyboard extension cables can cause problems.• Restart the computer.If the problem still exists after you complete the basic checks, fill out theDiagnostic Checklist as you perform the following steps:1 Turn off the computer, and then disconnect the keyboard cable andcheck it for bent or broken pins.Do you see bent pins?Yes. If they can be straightened, straighten them and go to step 2. Ifthey cannot be straightened or are broken, you must replace thekeyboard.No. Go to step 2.2 Reconnect the keyboard to the computer.Make sure the keyboard cable is firmly connected to the computer.
