Getting Help 215For the telephone number to call, see the contact numbers for yourregion.2 Include a copy of the invoice and a letter describing the reason for thereturn.3 Include a copy of the Diagnostics Checklist indicating the tests youhave run and any error messages reported by the Dell Diagnostics.4 Include any accessories that belong with the item(s) being returned(power cables, software floppy disks, guides, and so on) if the return isfor credit.5 Pack the equipment to be returned in the original (or equivalent)packing materials.You are responsible for paying shipping expenses. You are also responsiblefor insuring any product returned, and you assume the risk of loss duringshipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.Returns that are missing any of the preceding requirements will be refusedat Dell’s receiving dock and returned to you.Before You CallNOTE: Have your Express Service Code ready when you call. The code helps Dell’sautomated-support telephone system direct your call more efficiently.Remember to fill out the Diagnostics Checklist. If possible, turn on yourcomputer before you call Dell for technical assistance and call from atelephone at or near the computer. You may be asked to type somecommands at the keyboard, relay detailed information during operations, ortry other troubleshooting steps possible only at the computer itself. Ensurethat the computer documentation is available.CAUTION: Before working inside your computer, read the safetyinstructions.
