APPENDIX DGetting HelpThis section contains information about getting help for questions about thePowerConnect J–SRX Series products. The topics covered in this section include:• Obtaining Assistance on page 131• Dell Enterprise Training and Certification on page 133• Problems With Your Order on page 133• Product Information on page 133• Returning Items for Warranty Repair or Credit on page 133• Before You Call on page 134• Contacting Dell on page 135• Locating a J-SRX240 Services Gateway Component Serial Number and AgencyLabels on page 135• Packing the J-SRX240 Services Gateway and Components for Shipment on page 136• Dell Support on page 138Obtaining AssistanceIf you experience a problem with your computer, you can complete the following stepsto diagnose and troubleshoot the problem:1. Fill out the diagnostics checklist. See “Diagnostics Checklist.”2. Use Dell's extensive suite of online services available at Dell Support(http://www.support.dell.com) for help with installation and troubleshootingprocedures. See "Online Services" for a more extensive list of Dell Support online.3. If the preceding steps have not resolved the problem, see "Contacting Dell."NOTE: Call Dell Support from a telephone near or at the computer so that the supportstaff can assist you with any necessary procedures.NOTE: Dell's Express Service Code system may not be available in all countries.131
