11-8 L60 Line Phase Comparison System GE Multilin11.4 REPAIRS 11 MAINTENANCE1111.4REPAIRS 11.4.1 REPAIRSThe battery and modules inside the case can be replaced without return of the device to the factory. The firmware and soft-ware can be upgraded without return of the device to the factory.For issues not solved by troubleshooting, the process to return the device to the factory for repair is as follows:• Contact a GE Digital Energy Technical Support Center. Contact information is found in the first chapter.• Obtain a Return Materials Authorization (RMA) number from the Technical Support Center.• Verify that the RMA and Commercial Invoice received have the correct information.• Tightly pack the unit in a box with bubble wrap, foam material, or styrofoam inserts or packaging peanuts to cushionthe item(s). You may also use double boxing whereby you place the box in a larger box that contains at least 5 cm ofcushioning material.• Ship the unit by courier or freight forwarder, along with the Commercial Invoice and RMA, to the factory.GE DIGITAL ENERGY650 MARKLAND STREETMARKHAM, ONTARIOCANADA L6C 0M1ATTN: SERVICE DEPT.RMA# : ______________Customers are responsible for shipping costs to the factory, regardless of whether the unit is under warranty.• Fax a copy of the shipping information to the GE Digital Energy service department in Canada at +1 905 927 5098.Use the detailed return procedure outlined athttps://www.gedigitalenergy.com/multilin/support/ret_proc.htmThe current warranty and return information are outlined athttps://www.gedigitalenergy.com/multilin/warranty.htm
