Before you call for service…Troubleshooting TipsSave time and money! Review the charts on the followingpages first and you may not need to call for service.Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety InstructionsProblem Possible Causes What To DoBurners have yellow or The combustion quality of • Use the illustrations below to determine if your burneryellow-tipped flames burner flames needs to be flames are normal. If burner flames look like A, call fordetermined visually. service. Normal burner flames should look like B or C,depending on the type of gas you use. With LP gas, someyellow tipping on outer cones is normal.A–Yellow flames B–Yellow tips C–Soft blue flamesCall for service on outer cones Normal for naturalNormal for LP gas gasControl knobs Knob isn’t pushed down. • To turn from the OFF position, push the knob in andwill not turn then turn.Burners do not light Range Lock-Out feature is • Allow the range to cool down and touch and hold theactivated. RANGE LOCK-OUT pad (on some models) for 3 secondsuntil the display shows LOC OFF.Plug on range is not • Make sure electrical plug is plugged into a live, properlycompletely inserted in the grounded outlet.electrical outlet.Gas supply not connected • See the Installation Instructions that came with youror turned on. range.A fuse in your home may be • Replace the fuse or reset the circuit breaker.blown or the circuit breakertripped.Burner parts not replaced • See the Care and cleaning of the range section.correctly.Range Lock-Out or • If LOC ON appears in the display, the range control isControl Lock-Out feature locked. Turn this feature off to use the range. See theis activated Range Lock-Out or Control Lock-Out section.Ticking sound of spark Control knob is still • Turn the knob out of the LITE position to the desiredigniter persists after in the LITE position. setting.burner lights • Turn the burner off and relight. If ticking is stillpresent, call for service.Burner flames very Improper air to gas ratio. • If range is connected to LP gas, check all stepslarge or yellow in the Installation Instructions that came withyour range.Oven light does Light bulb is loose or defective. • Tighten or replace the bulb.not work Switch operating • Call for service.light is broken.Oven will not work Plug on range is not completely • Make sure electrical plug is plugged into a live, properlyinserted in the electrical outlet. grounded outlet.A fuse in your home may be • Replace the fuse or reset the circuit breaker.blown or the circuitbreaker tripped.Oven controls improperly set. • See the Using the oven section.38