Chapter 6. Troubleshooting 65Modem problemsSymptom ActionWhen you try to use themodem, your computeror modem is unable todetect a dial tone.1. Make sure the telephone line is correctly connected toyour computer. If you are using other communicationdevices in conjunction with the modem, such as anasymmetric digital subscriber line (ADSL) adapter orhome networking adapter, refer to the documentationfor those devices to ensure the cords are properlyconnected.2. Make sure no one is using the telephone.3. Make sure the telephone line is working.4. Add the modem commandx3to the initialization string for the communicationprogram you are using. For help with changing theinitialization string, refer to the documentation thatcomes with your communications program.
