Chapter 7. Getting help, service, and information 79Getting help by telephoneDuring the warranty period, you can get help and information by telephonethrough the IBM PC HelpCenter. Expert technical-support representatives areavailable to assist you with questions you might have on the following:• Setting up your computer and IBM monitor• Installing and setting up IBM options purchased from IBM or an IBM reseller• 30-day, preinstalled-operating-system support• Arranging for service (on-site or carry-in)• Arranging for overnight shipment of customer-replaceable partsIn addition, if you purchased an IBM PC Server or IBM Netfinity Server, you areeligible for IBM Start Up Support for 90 days after installation. This serviceprovides assistance for:• Setting up your network operating system• Installing and configuring interface cards• Installing and configuring network adaptersPlease have the following information ready when you call:• Machine Type and Model• Serial numbers of your computer, monitor, and other components, or yourproof of purchase• Description of the problem• Exact wording of any error messages• Hardware and software configuration information for your systemIf possible, be at your computer when you call.In the U.S. and Canada, these services are available 24 hours a day, 7 days a week.In the U.K., these services are available Monday through Friday, from 9:00 a.m. to6:00 p.m. 11.Response time will vary depending on the number and complexity of incoming calls.Country Telephone numberAustria Österreich 1-546 585 075Belgium - Dutch Belgie 02-717-2504Belgium - French Belgique 02-717-2503Canada Canada 1-800-565-3344Denmark Danmark 03-525-6905Finland Suomi 9-22-931805France France 01-69-32-40-03Germany Deutschland 069-6654-9003
