78 User Guidehttp://www.direct.ibm.com/content/home/en_US/aptivaYou can select a country-specific Web site from these pages.Using electronic support servicesIf you have a modem, you can get help from several popular services. Onlineinformation services provide assistance through question-and-answer messageareas, live chat rooms, searchable databases, and more.Technical information is available on a wide range of topics, such as:• Hardware setup and configuration• Preinstalled software• Windows, OS/2, and DOS• Networking• Communications• MultimediaIn addition, the latest device driver updates are available.Commercial online services, such as America Online (AOL), contain informationabout IBM products. (For AOL, use the keyword IBM.)Getting information by faxIf you have a touch-tone telephone and access to a fax machine, in the U.S. andCanada you can receive by fax marketing and technical information on manytopics, including hardware, operating systems, and local area networks (LANs).You can call the IBM Automated Fax System 24 hours a day, 7 days a week.Follow the recorded instructions, and the requested information will be sent toyour fax machine.In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395.Getting help onlineOnline Housecall is a remote communication tool that allows an IBM technical-support representative to access your PC by modem. Many problems can beremotely diagnosed and corrected quickly and easily. In addition to a modem, aremote-access application program is required. This service is not available forservers. There might be a charge for this service, depending on the request.For more information about configuring your PC for Online Housecall:• In the U.S., call 1-800-772-2227.• In Canada, call 1-800-565-3344.• In all other countries, contact your IBM reseller or IBM marketingrepresentative.
