Software error symptomsNote: See “System replaceable units” on page 144 to determine which components should be replaced by a fieldservice technician.Symptom FRU/actionSuspected software problem. 1. To determine if problems are caused by the software, verify that:v The server has the minimum memory needed to use the software. Formemory requirements, see the information that comes with the software.Note: If you have just installed an adapter or memory, you might have amemory address conflict.v The software is designed to operate on the server.v Other software works on the server.v The software that you are using works on another system.If you received any error messages when using the software program, see theinformation that comes with the software for a description of the messages andsuggested solutions to the problem.2. If you have verified these items and the problem remains, contact the place ofpurchase.Service processor error codesWhen viewed in the system-error log, the Remote Supervisor Adapter II SlimLinemessages will appear as text descriptions. To determine a possible error conditionfor the Remote Supervisor Adapter II SlimLine, see “Viewing error logs from thediagnostic programs” on page 90.SCSI error codesError code FRU/actionAll SCSI Errors One or more of thefollowing might be causing the problem:v A failing SCSI device(adapter, drive, controller)v An improper SCSI configuration or SCSItermination jumper settingv Duplicate SCSI IDs in the same SCSIchainv A missing or improperly installed SCSIterminatorv A defective SCSI terminatorv An improperly installed cablev A defective cable1. External SCSI devices must be turned on before you turn onthe server.2. Make sure that the cables for all external SCSI devices areconnected correctly.3. If you have attached an external SCSI device to the server, makesure the external SCSI termination is set to automatic.4. Make sure that the last device in each SCSI chain is terminatedcorrectly.5. Make sure that the SCSI devices are configured correctly.132 xSeries 236 Type 8841: Hardware Maintenance Manual and Troubleshooting Guide
