Ovencookingresultsnotwhatexpectedis the proper temperature set?Double-check the recipe in a reliable cookbook.Is the proper oven temperature calibration set?See "Calibration (Oven Temperature Control)" section.Was the oven preheated?See "Baking and Roasting" section.Is the proper bakeware being used?See "Bakeware" section.Are the racks positioned properly?See "Positioning Racks and Bakeware" section.Is there proper air circulation around bakeware?See "Positioning Racks and Bakeware" section.• Is the batter evenly distributed in the pan?Check that batter is level in the pan.• Is the proper length of time being used?Adjust cooking time.• Has the oven door been opened while cooking?Oven peeking releases oven heat and can result in longercooking times.• Are baked items too brown on the bottom?Move rack to higher position in the oven.• Are pie crust edges browning early?Use aluminum foil to cover the edge of the crust and/orreduce baking temperature.ASSISTANCEOR SERVICEBefore calling for assistance or service, please check"Troubleshooting." It may save you the cost of a service call. Ifyou still need help, follow the instructions below.When calling, please know the purchase date and the completemodel and serial number of your appliance. This information willhelp us to better respond to your request.If you need replacement partsIf you need to order replacement parts, we recommend that youuse only factory specified parts. These factory specified parts willfit right and work right because they are made with the sameprecision used to build every new JENN-AIR®appliance.To locate factory specified parts in your area, call us or yournearest JENN-AIR designated service center.Call the Jenn-Air Customer eXperience Center toll free:1-800-JENNAIR (1-800-536-6247)Our consultants provide assistance with:• Features and specification on our full line of appliances.• Installation information.• Use and maintenance procedures.• Repair parts sales.• Specialized customer assistance (Spanish speaking, hearingimpaired, limited vision, etc.).• Referrals to local dealers, repair parts distributors and servicecompanies. Jenn-Air designated service technicians aretrained to fulfill the product warranty and provide after-warranty service, anywhere in the United States.To locate the Jenn-Air designated service company in your area,you can also look in your telephone directory Yellow Pages.For further assistance:If you need further assistance, you can write to Jenn-Air with anyquestions or concerns at:Jenn-Air Brand Home AppliancesCustomer eXperience Center553 Benson RoadBenton Harbor, MI 49022-2692Web address: www.jennair.comPlease include a daytime phone number in your correspondence.Stainless Steel Cleaner and Polish(stainless steel models)Order Part Number 31462All-Purpose Appliance CleanerOrder Part Number 316829" (22.9 cm) Stainless Steel Backsplash for 30" (76.2 cm)RangesOrder Part Number W101157739" (22.9 cm) Stainless Steel Backsplash for 36" (91.4 cm)RangesOrder Part Number W101157769" (22.9 cm) Stainless Steel Backsplash for 48" (121.9 cm)RangesOrder Part Number W10115777Backsplash with Dual-Position Shelf for 30" (76.2 cm)RangesOrder Part Number W10285447Backsplash with Dual-Position Shelf for 36" (91.4 cm)RangesOrder Part Number W10285448Backsplash with Dual-Position Shelf for 48" (121.9 cm)RangesOrder Part Number W10285449Adjustable Backsplash for 30" (76.2 cm) RangesOrder Part Number 8285148Adjustable Backsplash for 36" (91.4 cm) RangesOrder Part Number 8284756Adjustable Backsplash for 48" (121.9 cm) RangesOrder Part Number 8284755331/2'' (85.1 cm) Stainless Steel Wallsplash for 30" (76.2 cm)RangesOrder Part Number JXA9003CDP32