Nortel Alteon Link Optimizer 150 Installation And Maintenance Manual
Also see for Alteon Link Optimizer 150: Administration guide
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Contents
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52 Chapter 4 TroubleshootingN0008714 02Troubleshooting log on problemsInvalid credentialsThe subscriber sees messages such as “Invalid credentials. Please retry” or “The server could notbe located. Please Retry.”1 On the subscriber’s computer, check that Desktop Messaging is configured with the propersettings. Verify that the following information is correct:• mailbox number• fully qualified domain name (FQDN) or IP address of CallPilot 100/150• the SMTP/VPIM prefix, if any, of CallPilot 100/1502 Check that you can log on from the telephone using the same mailbox number and password.3 Test that you have network connectivity to CallPilot 100/150Issue a network command to CallPilot 100/150 exactly as it appears in your DesktopMessaging configuration. Try to ping using the DOS prompt, and ensure that you receive avalid response from CallPilot 100/150. If you do not have network connectivity to CallPilot100/150, you are not able to access Desktop Messaging.These steps are applicable only in a DNS enabled environment:4 Ensure that DNS is configured on this computer. Under TCP/IP properties, click the DNStab. Ensure that a DNS server is listed. Verify that it is the correct IP address for the DNSserver.5 Check with the DNS administrator whether the server name is in the DNS server. Verify thatthe correct hostname is configured in the DNS server.6 Check that the CallPilot FQDN is properly configured in the DNS server.CallPilot Logon FailureThe subscriber sees a message that their computer is not connected to the network.Tell the subscriber to contact their network administrator. |
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