Chapter 4 Troubleshooting 57CallPilot Desktop Messaging Installation and Maintenance GuideMessages remain in the subscriber’s OutboxOn Microsoft Outlook, messages remain in the mail client outbox (not the CallPilot Message Storeoutbox). This problem can be caused by the migration from one server to another whilemaintaining the same Outlook client.Remove the Outlook server, then re-add it to the subscriber’s profile.To fix the Outbox:1 On the subscriber’s computer, on the Tools menu click Services.The Services dialog box appears.2 Select CallPilot Desktop Messaging.3 Press the Ctrl + Shift keys, and click Properties.The CallPilot Outbox Fix dialog box appears.4 Click the Fix outbox button.The subscriber cannot send messagesThe subscriber cannot send messages to AMIS or digital networking subscribers.1 Make sure that the subscriber is addressing the message correctly. Refer the subscriber to“Address Formats” in their online Help.2 Ensure the subscriber has the capability to send messages to AMIS and digital networkingsubscribers. Security concerns can restrict subscribers from composing messages to thesetypes of subscribers.The subscriber cannot send a CallPilot messageThe subscriber cannot send a CallPilot message. When the subscriber clicks Send, an errormessage appears that says, “Error. Failed to send message.”
