Nortel Alteon Link Optimizer 150 Installation And Maintenance Manual
Also see for Alteon Link Optimizer 150: Administration guide
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Contents
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56 Chapter 4 TroubleshootingN0008714 02Troubleshooting after logging onThe CallPilot address book is emptyLotus Notes subscribers must log on to CallPilot before they can download the address book.1 Make sure that your Address Book—People (CallPilot) window is the active window.2 On the View menu, click Refresh.3 Make sure the CallPilot Address Book has been downloaded.Outlook and GroupWise clients:1 Click Download CallPilot Address Book.2 If it responds with 0 entries found, verify that the search base is correct.The subscriber has message access problemsThe subscriber has modified the settings so that they are now correct, but the subscriber stillcannot access their messages.If you modified the settings while Desktop Messaging was open, close and reopen DesktopMessaging so that the settings take effect.The subscriber has problems sending messagesWhen the subscriber sends a message, it arrives in the recipient’s Outlook mailbox, but it does notarrive in the CallPilot message mailbox.1 Ensure that when you address the message, you locate the recipient’s address in the CallPilotAddress Book. If the recipient is defined in your Personal Address Book, then ensure that thePersonal Address Book entry is a CallPilot address.2 To ensure that the recipient is defined as a CallPilot Address type, highlight the name, clickProperties, and verify that the Address Type=CallPilot.3 Before you send the message, in the To field, highlight the Recipient, click Properties, andverify that the Address Type=CallPilot.In sent messages digits or symbols appear instead of language-specificsymbolsThe only character sets that are supported are us-ascii and ISO-8859-1. The messaging client mustbe configured to use ISO-8859-1 character encoding, usually displayed as the option Western(ISO-8859-1) or Western European ISO in most e-mail applications. This does not restrict users inother countries from using text messaging, only which character sets can be used to compose andsend these messages. |
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