Chapter 4 Troubleshooting 61CallPilot Desktop Messaging Installation and Maintenance GuideA subscriber who forwards or replies to a voice message in OutlookExpress receives non-delivery notification that the attached messagecannot be deliveredThis occurs because when a subscriber forwards or replies to a voice message, Outlook Expressinserts a text comment. Desktop Messaging does not support this type of text comment.For replying to a message, tell the subscriber to clear the Include Message In Reply option:For forwarding messages, there is no option in Outlook Express to prevent inserting text whenforwarding messages. The subscriber must manually remove the text content from the message.After the text has been removed the message can be sent with the forwarded voice attachments.
