Nortel Alteon Link Optimizer 150 Installation And Maintenance Manual
Also see for Alteon Link Optimizer 150: Administration guide
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Contents
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60 Chapter 4 TroubleshootingN0008714 02Messages no longer on serverThe subscriber receives the error message: “This message could not be found on the server.Messages must exist on the server in order to be played via the telephone. Use computer to playthis file. Port failed.”Voice messages that are saved to the subscriber’s computer are no longer in their CallPilot Inbox.The subscriber cannot play these messages from the telephone. To listen to these messages, thesubscriber must use computer speakers or headphones.Voice message does not play on telephoneThe subscriber plays a voice message from the telephone. The subscriber answers the telephonewhen it rings but the message does not play.1 Ask the subscriber to say something like “hello,” to initiate message playback.2 Ask the subscriber to check the CallPilot player status bar. If it states Open Pending, hang upthe telephone. Click Computer on the player, and then click telset playback. The phone ringsagain.3 Tell the subscriber that if the Status bar still says Open Pending, hang up again and wait threeto five minutes and try to play the message again. If this problem continues, contact yourNortel Networks Customer Technical Support.The Message Waiting Indicator is active but there is no new messageThe subscriber’s telephone message waiting indicator is activated but there is no new message inthe subscriber’s Desktop Inbox.Messages are downloaded from CallPilot 100/150 with the same frequency as email messages(this applies only to Lotus Notes subscribers).1 To adjust the frequency, on the File menu, select Tools.2 Click User Preferences.3 Click Mail.4 Change the Check for mail every __ minutes setting.5 If you want to check for mail immediately, on the Actions menu, select Refresh CallPilotMessage List.Forwarding or replying to messages in Outlook Express when the fax keycode has not beenapplied |
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