64 Chapter 4 TroubleshootingN0008714 02Using CPTraceYou can use CPTrace to collect information about problems with one of the desktop clients thatCallPilot runs on. You save this information to a log file that you can analyze to determine thecause of the problem.Problems you can look for include:• trouble connecting to CallPilot 100/150• CallPilot player problems• address book problems• problems with message compose, reply, forward, delete and notificationTo use CPTrace, you must understand Desktop Messaging functionality and the correspondingcomponents on the IMAP server.CPTrace.exe is installed with each desktop client in the \Program Files\Nortel\:• for Microsoft Outlook, in nmdc• for Lotus Notes in nmin• for GroupWise in nmgwUsing CPTraceTo use CPTrace, double-click the CPTrace.exe in the corresponding desktop client directory.Note: Running CPTrace affects how CallPilot works. It is possible that you will not beable to reproduce problems while CPTrace is running.
